Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Overseas Roaming data add ons

Hi all, I recently travelled to India for a work trip for which I choose to use the data roaming add on option of around £7.50 a day so I could find my way about and order ubers if I needed, The problem is I hardly ever had any coverage, it was awful...

Resolved! Hi

Hi When did my EE contact start?

Re: unauthorised extra charges

I have the same issue £238.93 in extra charges to Sony PlayStation. One week after receiving the bill I cannot seem to resolve the issue . EE say it’s Sony PlayStation problem spoken to them they say communicate with Boku they say not transactions sh...

Resolved! Data used in Nepal

Can I used my data in Nepal

Resolved! Monthly contract

When does my contract end? is it this month or next month

Resolved! Out of contract and want to have sim only

Can’t get hold of EE due to services being restricted

I didn’t know my service has been restricted I’m on a payment plan that the payment isn’t due till the 10th now i can’t get hold of anyone

Resolved! Flex Plan

I am wanting to upgrade my phone and create another contract but the only option that I am being given is Flex Plan. When re searched of what this means, this says no contract???? Help

Resolved! Card pay

Hi.The app doesn't accept my Polish Debit Card. It keeps returning me to the same point, doesn't let me confirm the payement.Mike

iPhone 8 watch

Hi I recently canceled my iPhone contract and I use to pay it monthly and my watch 8 series by card, now on the app I can see my iPhone has obviously gone but my watch is nowhere to be be seen also , any ideas