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All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7654 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17629 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33964 Views
  • 46 replies
  • 9 Helpful

Early upgrade online

Anyone else have issues with upgrading online? Doesn’t even give the option anymore. Display week but now can’t even see my plans and subscriptions on the website

RyanMurdy by Investigator
  • 154 Views
  • 6 replies
  • 0 Helpful

Can I transfer number from a sim to a new sim?

I recently moved to the UK and bought an EE sim card at the airport. I liked the service so I think I might change the sim to a 12-month contract-based sim deal. Can I transfer the number I already have to a new sim or a new monthly basis deal?

Why is the only option to call!!!!

I've been suffering alot of poor health and mental health and lost my.job which resulted in not being able to pay my mobile bill.EE used to have an online chat system which made it easier for me mentally to discuss issues. Now it's gone???Is there an...

Why on earth is EE working with Likewize?

I replaced my 1 year old pixel 7 256 gb (from EE, excellent condition) with the new px8 pro in October.I will usually gumtree or ebay my used devices however I saw advertisement for the likewize trade-in on EE website and I was like "hm, I don't real...

moonhowl by Explorer
  • 369 Views
  • 4 replies
  • 0 Helpful

Resolved! Switching from PAYG to Pay Monthly

Hi,I am currently on PAYG and looking for a way to switch to Pay Monthly. So, I navigated to SIM plan, selected the one I wanted, since I am currently PAYG customer, selected the existing customer option. Then after logging in, I was redirected to ht...