Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7653 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17628 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33963 Views
  • 46 replies
  • 9 Helpful

billing

my phones been cut off, i got paid today and i tried calling and paying but i cant as my phones been cut off 

Resolved! Keeping EE number but changing accounts

My contact ended recently. I’ve been on my mums account for years (multiple subscription account?) but wanted to get my own account in my name. I want to keep my number but stay with EE. How do I go about keeping my number but having it under a diffe...

Ronny_ by Investigator
  • 138 Views
  • 1 replies
  • 2 Helpful

Document showing all account details

I'm going round in circles with this one and hope someone can help please.  I have a cottage in France and because of new regulations in place by the banks I need to give details of my mobile phone subscription in one document.  I have taken 4 screen...

CHCS75 by Investigator
  • 150 Views
  • 5 replies
  • 4 Helpful

Sim only upgrade to phone plan

I've been on a sim only plan for 3 years. I want to upgrade to a phone plan, pre-ordering the s24+. However, when I press upgrade (despite the text saying upgrade your plan or device) it only offers new plans... how do I actually switch to a new phon...

Resolved! Upgrade price difference

Hi i am trying to do an upgrade to s24+ and when I select phone and plan it's saying unlimited data is £30 per month (says used to be £38) But when I get to checkout, it's saying the data plan is £38Any ideas Thanks

maidenj by Explorer
  • 241 Views
  • 3 replies
  • 2 Helpful

EE Non-response

Previous years we have paid £10 a month extra to be able to use mobile phone in Cyprus. 29 December 2023 phoned to receive same service. "No problem. You will receive confirmation by text".  Nothing came. So phoned again 12 January. "I can see our re...

RayKohn by Investigator
  • 149 Views
  • 5 replies
  • 3 Helpful