Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Upfront payment

Ok so I’m worried , paid a £200 upfront payment that has been taking from my acount I then received an email saying credit check failed , no mention of a refund when and how does this work thanks

Getting charged for an account that's not mine.

Hi there,I'm on here as a last resort because I've just discovered that I have been paying for an EE mobile account that is not mine. EE claim that I ordered a SIM card but I definitely did not and the number they claim it relates to has never been ...

Resolved! My billing

I want to cancel the ee I don't want to stay with you for next three months

Resolved! Re: Removing phone number from account

What if you're contract is finished and basically on a rolling contract?

Resolved! Webchat

How do i contact EE through webchat to discuss my bill

Resolved! Multiple Direct Debit Detaiils

Hello all,Quick question - is it possible to have multiple direct debit details for different plans?I'd like to pay for my SIM only plan with my business account, however I have also taken another contract out for an Apple Watch Ultra 2, which I want...

Resolved! Sim only contact

Hi, my sim only contact to due to end on the 4th of April and I change to a different network. I want to keep the same number too. Do I still need to cancel the contact if it ends on the 4th of April

Resolved! End of Contract

My contract ended November 2023. I paid the bill for that month. I was told that I would not pay anything else as I wanted to cancel. Why am I still being charged and why hasn't it been cancelled?

Re: Blocking 0843 numbers

I have the same issue. I am being charged by these numbers even though they are missed calls.I complained in Jan 2022 and had a hard time convincing ee that I hadn't made the calls.I got them to put a bar on 3rd party services and £0 spend limit.It h...

Terrible customer service

I sent a phone back before Christmas for an upgrade on the 27th of December I received a message to say they had received my old phone and to enjoy my new one…… this month I received a charge of £275 for a phone not received.. I have spoken to 4 cust...