Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7656 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17631 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33968 Views
  • 46 replies
  • 9 Helpful

EE Cancellation - Broadband

Hi, I received email from EE stating my account will be cancelled on 9/2/24. Contacted EE via phone & this was due to non-bill payment. I was advised to make payment before Friday to avoid cancellation, in which I did. I have proof of this. However, ...

Tee1995 by Visitor
  • 103 Views
  • 1 replies
  • 0 Helpful

Non trade in charge

I received my bill today and I have been over charged by £715 across two devices due to a “non trade in charge” one of the devices was traded in for an upgrade in November I received a text message dated 29th December to say they “had received the de...

25% interest

Has anyone else’s phone contact bill increased 25% in the past 12 months ? Apparently it’s due to inflation but I’m struggling to understand how that’s calculated when inflation has been no where near 25%

Upgrading, can you get a better deal?

So it’s being about 4 years since I upgraded I did it through chat last time but seems that function isn’t available anymore. Question I’m wondering is if you call do you actually get any competitive or better deals than what is already online? EE pr...

Resolved! Upgrade from SIM only to phone plan

Hello. My 24 months SIM only plan is due to end 07/04. I don't want a new phone yet, I would like to keep mine for about 6 months more. If I would upgrade 24 months to SIM only plan now , could I upgrade it to phone plan in about 6 months without any...

Contract

My 24-month contract will be ended in 16 Feb 2024, but now I am stay at China  and can’t contact with 150 because I didn’t Open the international roaming before I left UK. I won’t come back and I need to cancel the contract . what should I do? I can’...