Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! When is finish my contract?

Hey there can you find out when it’s finished my contract please thank you

Contract

Hello,i am facing so many issues with the EE i dnt know but they are not cooperating with me at all for the last two months they cahrges me extra and justified by saying that it’s mentioned in the contract although the staff at the store clearly ment...

Resolved! Re: to leave ee

i need pac code

Proof of Usage

Hello,My phone was stolen and I have a sim-only contract, I need a proof of usage and I have been told that that cannot be provided because the device isn't bought by EE. I have been contacting for a week and been strung along. Other people on this f...

Do EE no longer offer free handsets with an upgrade?

Cancelled ee contract

I need help , why have I been charge like 200 pounds cuz I cancelled my contract?

CHANGE DD DATE

Add-on

How can I get charged for the same add-on twice, but at different costs?

Resolved! Hello cancel may contract

Purchased a contract, i have no network coverage and the contract was mis-sold

Dear EE, 14 day no network coverage cancellation & missold contract:I bought the contract from EE on the 19th of February 2024, it's an iPhone 15 pro max with an Apple watch. Before buying the contract I asked them if the service is good they yes it'...