Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7955 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18058 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 34837 Views
  • 46 replies
  • 9 Helpful

Re: End contract

Is the only way to actually leave EE once your contract ends to phone them? I am travelling abroad indefinitely so this isn't an option for me without huge roaming costs. EE seems to make it impossible to leave them (after multiple phone calls before...

Need one more day

My plan has been suspended but I need a couple more days to pay. I can’t make money without internet so please can you unsuspend my services so I can make some money over the next couple of days to pay?

Resolved! Plan help please

Have 2 mobiles with EE, and home phone and broadband with BT. All contracts have expired. Need new phones and plan for the lot with Ee, any suggestions please??

Birdy63 by Visitor
  • 73 Views
  • 1 replies
  • 1 Helpful

Returning a phone on contract

I got a new phone on contract about a month or two ago, I don't like the phone as the im having trouble with calls with my family and friends because of bad signal due to calling on different phone and I just want to return the phone, however its sti...

Hannahjp by Visitor
  • 133 Views
  • 2 replies
  • 0 Helpful