Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7635 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17609 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33928 Views
  • 46 replies
  • 9 Helpful

Re: Cancelling a second line

I have the same issue.  It seems EE are failing to provide a truly accessible service.  Not everyone with a disability/health condition that prevents them from calling EE have a text replay phone.DDA - you are required to make reasonable adjustments ...

Worst Network Ever

Recently I contacted EE over weak signal (non-existent). After severals months and me paying £300 for new phone as was told it was issue with it, we finally came to an agreement to cut each other’s loses and I could leave. This hasn’t been the case, ...

Bills

What is the normal charge for a late payment of your phone bill? I haven’t got a text and it says additional charges £0.00. 

Free tablet

When I upgraded my phone in may 2022 I was offered a free tablet I didn't want or need it myself but I took it it and gave it to my church as a raffle prize . Just started thinking about new phone and I realise I have been paying £11+ for this " free...

Gr40 by Investigator
  • 148 Views
  • 4 replies
  • 0 Helpful

Resolved! Ess device 4G

I have just notice I am paying an extra £11 per month for a Ess Device 4G.When I upgraded my phone in November, I was told I would get a device for FREE and was told I absolutely wouldn’t pay for it.they also tried to sell me broadband which I also s...

Serena13 by Investigator
  • 4151 Views
  • 41 replies
  • 12 Helpful