Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7638 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17615 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33932 Views
  • 46 replies
  • 9 Helpful

Odd Payment dates / amounts

 In my EE app it says my next payment is due 17th of may which it’s already the 30th of may now & it still says I’ve paid until 17th? what I’m more confused about is when I click pay bill it says 0.00 due this month but below has the option to pay th...

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Extra charge

I had an extra charge on my account this month and the charge was exorbitant and I would like to block these numbers in future it was an 0845 number and I thought I was speaking to Pearson customer serviceI should not have to pay so much for 0845 mrs...

Click by Visitor
  • 337 Views
  • 2 replies
  • 0 Helpful

Bills

So my bill has shot up to over £100 from like 69-70 because of extra charges apparently from other companies I haven't called anyone unless it's been a friends mobile or my work coaches so I don't know how it's been raised up that high?

Payment

Good afternoon , I am late paying my bill due to being seriously ill in hospital I am home now but not being able to work meant I don’t get paid , so this month and last month I had no wages , I am back in work now and will have a full months pay end...

Lj82 by Visitor
  • 261 Views
  • 2 replies
  • 1 Helpful

Resolved! Contract

I'm paying more than I signed up to on my original contract, i now cannot afford what I am being charged. What can I do?

Abigaill by Visitor
  • 271 Views
  • 1 replies
  • 2 Helpful