Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7643 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17620 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33942 Views
  • 46 replies
  • 9 Helpful

Unrecognised call charge

Hi, I have been charged 19p on my May and June bills for a call that I did not make. 08444 994 686. Google reports this as a dangerous number. How do I get this refunded and the number blocked?

Final Bill

My Bill date is from 4/06/23 to 3/07/23 however my contract ended with EE on 06/06/23. I have received a final bill of £76.25 which is more than I was ever paying. My 24-month contract ended months ago. Please can someone advise me on the reason for ...

Resolved! Cancellation fee

Hi.My early cancellation fee is £98. Does this include the outstanding bill. And when would my contract end we pay a month ahead?Thanks

fizzler by Visitor
  • 574 Views
  • 3 replies
  • 1 Helpful

Delinquent account on my credit report

Hi I cannot find a way to dispute an ee account that is attached to address that I lived at 10 years ago was opened 4 years ago in my name has a £40 balance and is damaging my credit score can anyone help with this thanks

Barry731 by Explorer
  • 282 Views
  • 2 replies
  • 1 Helpful