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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8046 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18154 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35098 Views
  • 49 replies
  • 11 Helpful

My bill

Last year I started a contract that includes my equipment and data. The charges for the equipment was 179,99. I paid every month for it.  At the beginning was £15.30 then increased 19.  In may 2023 I paid for the equipment credit for Samsung A13 Blac...

Pocha by • Visitor
  • 266 Views
  • 3 replies
  • 3 Helpful

Shocking way to treat loyal customer.

I have just realised I am paying nearly full price on my kids' mobiles despite their contracts finishing last August. The handsets have been paid off. EE is ripping me off and still charging me virtually the full price £28 per phone. A comparable SIM...

MOgilby by • Investigator
  • 590 Views
  • 15 replies
  • 2 Helpful

Trade in not deducted from monthly bill

I upgraded at the end of April and returned my old phone by the required date (May ). The discount has not been applied to my bill.I have used the online chat but they tell me I need to phone. I have phoned twice in the past 24 hours, been sent a tex...

GillyJack by • Investigator
  • 313 Views
  • 5 replies
  • 0 Helpful

Resolved! Phone plus useless tablet

I am still paying £25 per month for a tablet I used 3 or 4 times. I didn't really want it then I forgot the password and it's just lain in on a shelf for more than 18 months. 

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