Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7638 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17612 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33932 Views
  • 46 replies
  • 9 Helpful

Extra charges

Hi,I have received extra charges for sending messages via I messenger and I thought these were free and for calling the scholastic company. Please advise. 

AmyElin by Visitor
  • 246 Views
  • 1 replies
  • 0 Helpful

Re: Billing

Hi. I have a number which as been given to be by ee. I don't use and I didn't ask for. They are refusing to remove it from my account even though I have been with them over 35 years. I just thought they could sort something this time. But no. It's al...

upgrade

Why does EE not allow you to upgrade to sim only as an upgrade option. it says you can but when you click it , it only offers devices. Im out of contract yet EE will still take the full payment as the device is still included. 

chr1zzle by Visitor
  • 251 Views
  • 1 replies
  • 0 Helpful

Resolved! from monthly sim only to full phone contract

Hi - I have a 24mth sim only contract i took out for my grandaughter. Its about 18mths into the contract. Can i upgrade to a full phone / sim contract without incurring early settlement fees ?regards / Ian 

inich by Visitor
  • 273 Views
  • 1 replies
  • 0 Helpful

Closing account

hello guys, i have a two year contract but i'm moving from my girlfriend so i need to close the contract. How can I do?