Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7951 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18056 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 34832 Views
  • 46 replies
  • 9 Helpful

Ee upgrade more than new customer

Upgraded to Samsung galaxy s23 and my upgrade contract is more expensive than a new customer. The 14 days have passed so I can't cancel the upgrade. What are the chances they would match the new customer priceRidiculous that a long term (12 year cust...

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Ceedit card

Hi i bought an ee sim card and when im filling the credit card info and click confirm it redirect me to the filling parts

lhomel by Visitor
  • 234 Views
  • 1 replies
  • 1 Helpful

Phone

Hey I am contacting regarding a contract that's on my account that isn't me, I believe I've been being charged for this, I have never seen or used this number, can this be looked into please as I believe this could possibly be fraud. The number of th...

Re: Not connecting to 5G network

This is common ee practice, some say, since it merged with bt.Pushing towards closing cases before issues resolved, sign a contract and then switch you to slower speed, will not update their coverage issues map although have been working on fixing a ...

ASDKJFLS by Investigator
  • 267 Views
  • 1 replies
  • 0 Helpful

Resolved! Cancel a plan

I have 3 EE products with you, 2 x phones and a tablet.  The tablet contract has ended and I wish to cancel this plan.  How do I do that please?

JParkes3 by Visitor
  • 875 Views
  • 3 replies
  • 2 Helpful

Resolved! sim only upgrade

I want to upgrade my.bros sim will he recive a new sim or will it take over the old sim contract

robo29 by Investigator
  • 270 Views
  • 1 replies
  • 0 Helpful

Resolved! Leaving EE when contract ends

How do I go about ending my contract or moreover, not renewing my contract in August when it ends?I'd also like to keep my number. How do I do this please?Thanks

LH6978 by Explorer
  • 437 Views
  • 3 replies
  • 0 Helpful