Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: Bill higher than you expected? Here's what it could be

Hi I should have to pay £48 every month but every month you charge me more than £55.98 some times £65 for whatttttttt some one sort it out please I asked for cancel the contract but they said to me you cannot cancel the contract. why I should have to...

Telephone number change

Hi how do I change my phone number ?

Bills

HelloWhen I start my contract more than a year ago I was paying £55 now I check my bills went up to £67... can someone please check this ?

I can't recieve text message on my EE in Pakistan

Resolved! Tariff

Why has my bill increased?

Resolved! Someone changed my address and ordered a new phone

Last night i received a text that i changed my address and I did not, I contacted EE via online chat to have it chnage and was informed there was pending ordering of iphone 14 to an address on station road. i tried to change mt address back, it chang...

Don’t understand roaming outside the eu

Resolved! Change billing date

Hiya I can't pay my bills to end of each month I would like to change all forward billing dates to the 24th of each month please

EE to EE contract

I want to transfer my sim from EE to EE it’s on contract as my sim would say like no SIM card on phone while sim is in there or would be out off service I don’t have time to walk into store to get new sim as I work every day & I can’t wait 2/3 workin...

Resolved! I want to cancel my app le watch

I want to cancel my app watch contract , barely wear it