Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7654 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17629 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33964 Views
  • 46 replies
  • 9 Helpful

End of my contract

I'm thinking of leaving ee as I'm having no end of problems getting onto the app and this is no good to me  . What can you do to make me want to stay .  

How to cancel after 3 weeks

I recently purchased a phone and contract with ee as a new customer and I'm really really disappointed. The phone doesn't hold charge, I can never get it above about 75% and then it sheds really quickly. The network connection is sketchy too, and I w...

Resolved! Why can't I add an additional product?

so I rang EE about a product my partner had upgraded to. In conversation the woman at EE said I'm eligible to add additional products to my account. I mentioned I'm in an IVA so would that not matter. She said no because I've been an existing custome...

kazla87 by Visitor
  • 1387 Views
  • 1 replies
  • 1 Helpful

Resolved! Transfer Number

Hy i am vandan, I have xxxxxxxxxxxxthis number transfer from my friends name and his name is patel xxxxxxxxxxxx, what is the next step, can you please help me.      Thank you [Mod edit: Please do not share personal details as your posts are visible t...