Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Add on a phone to sim only

Hi i had a phone and sim contract, when the time came to update this I only updated to a sim only contract. Im now after a new phone and wondering if i can now add on a device or start a new phone/sim contract without being charged?

Resolved! When is my finish cotract

Resolved! Spending cup

Hello I'm in Poland and l can't make the phone call because of the spending cup

Upgrade in store but phone sent via post.

Hi, I'm wondering if anyone can help, I went in store to do a phone upgrade, I did all the paperwork then they told me that the phone would be sent out as they don't have stock in store, I asked the manager wether this would be covered by the 14 day ...

Resolved! Spend cap

I need to increase my spend cap but can’t find how to do this in the website

Have I Been Miss Sold ?

Its been JOKE todayI took advise from an agent and upgraded to sim only, I was told on the plans I am upgrading too I can gift data, one was the unlimited the other a no frills. I came to gift data yesterday and today and I can not do it. I called up...

Resolved! Phone bill

How do I change the date my bill is due??

Resolved! Bills

Hello, I got a letter from you that I still have to pay 18.85f. Ok, but where do I pay it? It's not on my account

Rent sim

My bill

Hi does anyone know how i can vue my bill in advance. I never know when i have to pay my bill and ee wont let me change the date of payment. Ee has spread out multiple little payments so i never know what has to be paid when. Can anyone help?