Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Spend cap

I need to increase my spend cap but can’t find how to do this in the website

Have I Been Miss Sold ?

Its been JOKE todayI took advise from an agent and upgraded to sim only, I was told on the plans I am upgrading too I can gift data, one was the unlimited the other a no frills. I came to gift data yesterday and today and I can not do it. I called up...

Resolved! Phone bill

How do I change the date my bill is due??

Resolved! Bills

Hello, I got a letter from you that I still have to pay 18.85f. Ok, but where do I pay it? It's not on my account

Rent sim

My bill

Hi does anyone know how i can vue my bill in advance. I never know when i have to pay my bill and ee wont let me change the date of payment. Ee has spread out multiple little payments so i never know what has to be paid when. Can anyone help?

Final bill error

You’ve sent me a final bill and I wish to query

Resolved! Multi Line Discount

Hi, I want to get another sim and use the Multi-Line Discount. I was wondering if i can pay for the new sim with a different bank account and carry on paying for the 1st sim with the original bank account.

Resolved! Money left on last account

I left EE for just a few days in order to switch over a new provider. However, that provider not beeing able to offer what I was after, I therefore decided to re-join EE. However, EE briefly cancelled my account so that I had to re-register as if i...

Contracts & Billing

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