Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7651 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17625 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33959 Views
  • 46 replies
  • 9 Helpful

spend cap

I need to remove a spend cap on my daughter's phone urgently as she is abroad and can't use her phone.  I can't do it on line as the page is not working

bexcress by Visitor
  • 430 Views
  • 1 replies
  • 1 Helpful

Returned a phone/cancelled a contract I was missold

I was missold a contract 9 days ago (which the complaints dept admitted over the phone). I called the store today and told them I would be returning the phone and cancelling my contract due to being missold it, the manager called me back and said thi...

Resolved! Re: Sim only

I would like a sim only plan. My friend has unlimited everything for £18 a month

Ee upgrade more than new customer

Upgraded to Samsung galaxy s23 and my upgrade contract is more expensive than a new customer. The 14 days have passed so I can't cancel the upgrade. What are the chances they would match the new customer priceRidiculous that a long term (12 year cust...

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Ceedit card

Hi i bought an ee sim card and when im filling the credit card info and click confirm it redirect me to the filling parts

lhomel by Visitor
  • 231 Views
  • 1 replies
  • 1 Helpful