Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! When my phone up for renewal

Outstanding money owed

Hi allMoorcroft debt recovery have contacted my wife stating that she owes EE some £102 from 2014 for an old contract (on an old number) at a previous address. She's baffled by this as she has been with EE (at our new address since 2015) for the past...

want to pay the bill myself

Resolved! I want to cancel my contract

Changing network Contract

I’m wanting to change my network.The amount I pay is £108 every month and I need something cheaper.

Phone charges

Why has my phone charge jumped to £39.55 please

Bill issue

Hi my bill should be 13.50 but you keep charging me 15 pound . I have spoken to you a few times and you keep telling me it was rectified but it is not . Can someone look into this please again.Thanks

End of

Hi. My mobile contract is ending 7th August. When I check my app upgrade is not available. What can I do?

2 numbers/phones on my account, can I transfer

I have 2 phones on my account can I transfer one of them to someone else? If so how do I go about it? Thanks in advance

Resolved! Overcharged since Inflation price increase?

MyEE says my contract is now £46.91 inc vat per month (X2), this was up from £41 original contract price. This is exactly 14.4% more, so seems to be correct.Except, my bill has risen to £51.25, which actually an increase of 25% exactly.There are no e...