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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 7965 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18063 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 34858 Views
  • 46 replies
  • 9 Helpful

Family account

my wife is with another provider. I want to but an additional sim with my EE account and transfer her existing number to that sim. Can this be done and if so how, as I presume her line will be under my name rather than hers as it is currently 

Aps3 by • Visitor
  • 364 Views
  • 1 replies
  • 1 Helpful

Miss sold

Didn't get to see any sim deals when id asked specifically on entering store. Instead told how to think. Told that this is a good deal, ignored my saying no I don't want a phone. I was continually pressured, told my ultra wasn't an Ultra. "Oh you don...

Contracts

Have gone to a sim only deal but have realised I don’t have enough data . could EE change me to a larger data contract or do I have to stick with this until the contract ends

Antcop68 by • Visitor
  • 247 Views
  • 1 replies
  • 1 Helpful

How long do returns take?

I sent a parcel back last week 27/08 and still haven’t heard anything , now I’m worried they haven’t received it and I’m going to start to be charged for something I don’t have. Has anyone one else ever returned via post and how long did it take ? 

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