Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Aug app update- wheres my bill????

Hello, I've just had the text to say my bill is due to come out and normally I can go into the app and see the bill. It appears the app has updated and 'billing' isn't an option anymore. Can someone let me know where it is please? Cheers

What are the plans did EE provided with iphone 14 pro max in last few months?

Hello,Just need to know what plans did ee provided within last few months for iphone 14 pro max. Did any of those plans had a £200 upfront with £81 monthly for 24 months. This was deal with existing sim upgrading as well. Thanks

Need help

My phone is block You receive my payment Can not see why I can not make phone calls or receive phone calls

2 numbers

Why have i got 2 numbers on my account ? I was paying for an apple watch but that should be finished by now

Credit check

I failed my credit check at EE. How long do I have to wait again to check again for a monthly phone contract?

Resolved! Re: Upgrade

I want a upgrade

Resolved! uograde

Hi, I am contacting you to enquire about upgrading my contract.

Overpayment since changing phone

HiUpgraded my phone in 2019 but it wasn't done correctly and so I have been paying circa £40 extra a month since then. I called ee today and despite overpaying over 2k extra they have offered me £120! I have refused and they are going to call me to...

EE stole money from my account

EE took a huge amount of money from my account & haven't explained the reason behind it. They don't appreciate the impact of their actions. They tried to blackmail me from leaving by saying that would close my complaint. This is the behaviour of a th...

Support

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