Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Cancel sim card

I would like to cancel the Sim that I pay £10 each month

Please note i have received text from ee payment my contract is sim o

Please note I have received text from ee regarding the bill payment I have set up direct debit on my account

Resolved! My monthly bill please

regards, Susan

Resolved! Cancel my contract

Hi I would like to cancel my contract

Resolved! Add my partner name on my bill

Afternoon

Resolved! Can I sign a new contract and keep my number?

Hi, my contract has ended and I am ok to upgrade. Instead of upgrading, Can I simply sign a new contract with EE and keep my number? It looks like new contract has better offer than upgrading at this time.

Resolved! Pls I will like to see the breakdown of my latest paid bill

Resolved! Billing after upgrade

I paid my last bill on July 23rd of £131 I upgraded on the 3rd of august and a new bill is 1 payment of £56 and 2nd payment of £23 both due on the 23rd of every month. When I go to pay my new bill it says that the 1st payment of £56 has already been ...

Resolved! Re: Call logs

I would like my phone numbers listed.

Upgrade

I have had a sim contract for 6 months with EE and was told I could upgrade after 6 months. Yesterday I went onto my online account and upgraded but when iv checked my account this morning it no longer has the phone with the contract sim iv picked, ...