Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Contract and signal

Hi I'm astounded that ee can put my contract up by 7 pounds a month more than what I agreed initially but the service has become worse than ever,my signal is terrible at the moment and I've been here since the days of orange

Resolved! Get new contract .

How did I go about taking a person off my contract and getting one just for me .

Upfront payment refund

Returned a new phone ordered by mistake, it was delivered back to the returns warehouse over a week ago.how long should it take to receive upfront payment refund?

Resolved! No frills plan what is included calls texts etc

Hi I am due an upgrade and I am looking to see what is actually included in the no-frills plan, all I can find is that you can't gift data, and no actual info as to what you actually get, like unlimited calls, texts, etc.

Resolved! Refund

Hi there I spoke to someone on the EE chat the other day about an issue with my new plan and my account and me paying too much. But then during that chat I was told that I am going to be refunded £761 pounds I think it was ? This was going to be in m...

No wifi

No WiFi

Resolved! Charges in Northern Ireland

Hi there - my mum is traveling to Northern Ireland, we she need to get a roaming pass? Thanks

Resolved! Partner separation

Hello,Split up from my partner years ago, we had one account with both numbers under my name. He no longer lives locally, and We have no contact with one another.I wish to separate the numbers so that I only pay for mine and not his and he can pay fo...

Resolved! Billing

Hi I have just paid my bill but it still not allowing me to call anybody

Removing multi line discount

Hi i have received an email offering the samsung galaxy z flip 5 over 36 months with a trade in discount for my current z flip 3, upon check out it says it cant apply the trade in due to my existing multi line discount.As the trade in would remove £2...