All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
Hi, so I have been buying subscription packs with EE for the last couple years and decided to get a new phone on contract in January. Even though I’ve been paying my new contract payments it’s not showing on my EE account and I need to buy subscripti...
I’ve recently upgraded from my 24 month phone contract to a sim only contract, however my phone contract still has 30ish days left on it and I’ve just received my new sim. I have not activated it yet so how does the billing situation work? Will i get...
reported lost phone in ee store, thought they had blacklisted the phone, only to find out these have been added to the phonebill郎郎 and the phone hasn't been blacklisted, still waiting for a call from a manager. Job not done correctly郎郎郎郎
I've lost my phone does that mean I'll be charged on the next bill, plus I need a new phone could I ask you for this with sim
Hi,I relocated to Canada from UK last August (just over a year ago) and I need to reactivate my old sim and number so that I can access my mortgage account and communicate with my advisor. It was a contract sim so my account is now showing as closed ...
Hello how can I nominate someone to speak to EE on my behalf
Hi ee support service I am Mehdi xxxxxx, eight months ago I lived in xxxxxxxxxxxxx London for two months, and because I had just moved to England, I needed internet because the mobile signal was very weak in that area, so I decided to go to a local e...
Phone’s suspended yet again even though I’m over £30 on credit
Hi I was wondering if you could help with with an upgrade and tell me some of the best deals?? I’m hoping to get the pro/pro max in either the 13 or 14
I am on 24 month phone contact, if I standard upgrade to sim only contact , do I need send the old phone back to EE ? and do I need pay fee if I standard upgrade from phone contact to sim only contact ?
