Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7636 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17610 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33931 Views
  • 46 replies
  • 9 Helpful

Bills and payments

Hi my bills are extremely high and I'm also bing charged for monthly bills at a high rate when my phone has been suspended why is this please? And why am I being charged so much I can't afford these bills everymonth and why am I being charged when my...

Change your plan option not applying

I'm on a SIM only 125Gb data plan and wish to upgrade to unlimited data. On my data & usage page, i can see the option to 'change my plan' which presents the upgrade to unlimited. I click on 'choose and compare',  then opt to choose this plan and not...

Tariff

Does anyone know know why my tariff is going up in August for the second time this year. I knew about the first one. Thank you 

Upgrade issue

I have an upgrade anytime plan and I am eligible for upgrade at the end of August. When I am looking at upgrade plans for the Google pixel 7 pro, it says there are no available plans. Yet, if taking out a new line for this particular phone, there are...

RycraftD by Visitor
  • 289 Views
  • 1 replies
  • 1 Helpful

Resolved! Bill date

I need to change the date I pay my bill due to to changes with work. I need to change it to the 14th - won’t be able toPay my bill till the 14th 

Atlanta14 by Investigator
  • 687 Views
  • 10 replies
  • 2 Helpful

Resolved! Plan withdrawal by EE

EE recently contacted me to say that my plan would be withdrawn and I will automatically be put on a new plan.Including loyalty discount I pay only £3.75 per month ( I know that's cheap :-)). The upgrade they have offered costs over twice as much wit...

Resolved! Phone

Hi please can I have my number changed I’m having nonsense calls

kate142 by Visitor
  • 256 Views
  • 1 replies
  • 0 Helpful