Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Huge price in increase 2 for upgrade

I have been keeping an eye on upgrade costs for samsung devices.2 days prior to my contract expiring I see costs have massively increased, why such a huge increase?You are highly likely to loose my business and I will port to a cheaper network!

Declined for a sim deal

Recently decided to leave three network and come to EE only to be told I got declined for a sim deal. My credit score is 650+ I have tried to dispute it but I’m getting no where 路‍

Resolved! Viewing itemised mobile phone bill

Hi How can I view my itemised mobile phone bill?

Resolved! Can I switch pay monthly plan from a different provider to EE

Currently I have a vodafone contract for Iphone 13 pro max for 3 years, Is there any option to switch to EE

Resolved! Contract Expiry

I have just moved to Canada and my contract is up in about a week. I have switched to a Canadian provider and no longer need my UK phone number. Is it as simple as letting the remaining time of my contract conclude or must I cancel or inform EE to en...

Airtime Rewards

I have redeemed airtime rewards for by EE bill but it’s not reflected in the bill. I have a message as below:The Airtime Rewards site does advise the below for redeeming your rewards.If you're on an EE business account, please drop us an email at sup...

Resolved! How do I increase my spend cap

Moved to sim only contract but my bill seemed wrong

Hi, I moved to a sun only contract on the 24th August 2023, however on the 1st September I was billed the amount of my old phone contract. I just want to check as to why that is? I also don’t want this to happen again for October. I have tried callin...

Resolved! Where can i find my bill. This app is terrible

Guarantor

Hello Do you do guarantors