Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

hello, I had a contract with EE after the renewal, I switched to BT, still with

Resolved! Whrn is my contract up

When is my contract up

Change to SIM only and not showing and old contract bill

My contract is up on the 7th September and I ordered two weeks ago a new SIM only deal. I've had no SIM, and no order is showing as able to be tracked when I try to look online? I've also had a message to say my old contract cost will be continuing f...

Extra cost on my bill

Need help!

Resolved! How do I pay my last month bill?

Bill

My bill has gone up to £73 a month this simply is not affordable!!!!!

Returning a phone getting lost in transit

Hi, I upgraded to a new phone and in my package was an envelope to pop my old phone in and to send it off to EE, I did exactly that with the address sticker on the envelope and gave it to Royal Mail as requested, two months later I’ve received notifi...

Re: Channel Returns webpage url

i would like to cancel my contact as soon as possible. mobile no:xxxxxxxxxxx pin:xxx puk:xxxxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Resolved! Upgrade

Hi, I upgraded yesterday and phone is due anytime today, but I'm unsure what and when payments will be and if I have to pay twice as this months bill is on the 15th and I can't get onto my account to see or do anything other than shop... I also want ...

Direct debit

Good morning