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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 7952 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18056 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 34834 Views
  • 46 replies
  • 9 Helpful

Resolved! Friends and Family discount ended

I upgraded my SIM only plan and then got a message saying my 50% friends and family discount (my brother works for BT) had been cancelled... How do I get it back on my account?I have a new code generated now as well, if that's requiredI've tried 'mes...

Re: Stay away from EE scam

I took out a new contract in November 2023, SIM only, quoted £9.10 pcm because am also BT customer. Told by salesman at Plymouth Branch might be overcharged to start with but would soon rectify and refund would be issued. Have been charged £13 pcm ev...

Bereavement Notification

HiMy father passed away and he had an EE mobile phone, but the contract is in my name and I paid it for him - how do I go about closing this as everyone else has a phone contract so there's no family that can use it?!

Resolved! Access old bills

I recently left EE and now can't access any of my old bills. I was told when I said I was leaving I would be sent a final statement but I never received this, so logged on to try and download the old bills but I can't access billing anymore. Anyway a...

Resolved! How do i cancel my monthly subscription to EE

I think I do have done something to cancel the subscription several days ago, but today I received the message from the bank app that they told me there will be auto deduction in a few days. So I think I do the wrong way to cancel the monthly subscri...

zmijk by • Visitor
  • 83 Views
  • 1 replies
  • 2 Helpful

Billing

Hi is there a way I can put a cap on to stop me from buying stuff from games like coin master and go monopoly 

Phone bill

Has anyone else has a quote of like 62 pound the looked on there ee profile and it says 80

Stay away from EE scam

This is worse company to take any services. Intially, sales team will tell deffierent things and later on you will get different terms and conditions. If you take services, later on you will find you scammed by EE. Thanks

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