Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7646 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17623 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33953 Views
  • 46 replies
  • 9 Helpful

Broadband

I have switched from EE to BT and have just got an email to say my EE bill is ready.  I was told that it would be stopped. What do i do?

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33953 Views
  • 46 replies
  • 9 Helpful

EE ACCONT

I have £150 in my ee account, how can I withdraw it, or buy something with it

Adrian271 by Investigator
  • 76 Views
  • 5 replies
  • 1 Helpful

Had my sim not even a day and it's saying restricted

Dunno if this is the right place to post this but I got my new Contract sim today and put it in my Samsung galaxy S22 ultra and was working fine, a few hours later I'm texting a friend and my text stopped sending and now it's says I've reached my cre...

Annny by Explorer
  • 69 Views
  • 3 replies
  • 0 Helpful

Resolved! Billing

I am unable to see my latest bill on the app even though I have had an email telling me that it is ready to view

PAC53 by Visitor
  • 1521 Views
  • 16 replies
  • 4 Helpful

Break down of bill

I need a break down of my phone bill please Iv got money adviser Louise ****** she needs a break down to help me thankyou Mrs Deborah *******   [mod edit: personal details removed from the forum]