Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7654 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17629 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33964 Views
  • 46 replies
  • 9 Helpful

Resolved! Unable to find my bills in Bills and Payments

Selecting Bills and Payments doesn’t seem to offer any option to view my bills. Just shows a graphic (circle) of data used. Any ideas where bill is. I’ve checked settings to confirm I am bill payer and user so that is ok. 

Resolved! Paying my account

Went on the EE app to pay my bill,well I got no were, how do you expect people to pay there bills?I don’t understand any of it, hope the  payment page comes back soon, because I can not see how  to pay my bill, and I am sure I ‘m not the only one.

Jwortley by Visitor
  • 365 Views
  • 4 replies
  • 4 Helpful

Bill

When I log onto to my app is says my bill is over due by £213.29 June and July yet I have cleaned payments made totalling £263.72 between 28th June and 1st September all the payments show up on the EE payment history yet it says the bill is overdue a...

Lynnym by Explorer
  • 261 Views
  • 1 replies
  • 2 Helpful

Resolved! Can’t view store or basket when logged in

Hi, I’ve been trying to upgrade to a pay monthly plan and when I’ve chosen what I want and it asks me to log in it tells me it couldn’t log me in and the page could not be found problem only happens once I’m logged in. Once logged in I can’t view the...

Change direct debit details

As I am closing the bank account which I normally pay my bill by DD, today I changed my direct debit details on my account, with the new bank account details. At the time I assumed the changes took place. However, I just checked and they have gone ba...

Spend cap

I want to up my spend cap but it’s saying I have two numbers on the account 

JAM04 by Visitor
  • 268 Views
  • 1 replies
  • 1 Helpful

Resolved! Billing

Hi how can I view my bill,I should be paying £20 a month with a restricted £30 and no higher

Elmo007 by Visitor
  • 282 Views
  • 1 replies
  • 1 Helpful

Resolved! Over payment

Hi can someone please help me i paid 420.00 in my EE payment account by mistake it should have only been 25.00 pounds can you please send me back the 395.00 back to my card as it's my rent money I've been ill and my minds not right lately please can ...

12Onetwo by Explorer
  • 280 Views
  • 2 replies
  • 2 Helpful