Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7963 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18063 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 34855 Views
  • 46 replies
  • 9 Helpful

Resolved! Final bill

I have recently moved to another provider and I am unable to log into my ee account to check my final bill. How can I find this bill? I moved on the 19th August. 

No contract

Hi All,So I received I text message to today off EE stating that they haven't produced a contract for me since I purchased a phone back in June 2022. Anyway the text messaged said that since it is their fault that I can cancel free of charge. And hav...

Resolved! Truth or Click Bait??

Reading an article in the online news this morning about EE allowing people to leave free of charge.This applies to those who were not given pre-contract information and applies to those who STARTED a contract in 2022.Anyone else hear about or know o...

Resolved! Bill

How do I view my bill when my husband is the contract holder 

Hector85 by Explorer
  • 255 Views
  • 3 replies
  • 0 Helpful