Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7646 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17622 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33949 Views
  • 46 replies
  • 9 Helpful

Contract lengh

Does not state anywhere that the unlimited service is only for 6 months. I upgraded my package due to this ?  

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Gurj50 by Investigator
  • 323 Views
  • 6 replies
  • 3 Helpful

Resolved! Broadband Account Number not given

Dear All, Kindly  advise, I have been using EE Broadband for our newly rented home since Jan 2022. Its really sad that We are not provided with an EE Account Number for the Broad band , because of this we are not able to view any of our bills created...

Jimy77 by Explorer
  • 1112 Views
  • 5 replies
  • 2 Helpful

Refund

Hi there can same one please help me I'm trying to get a refund on Google play games for things want I got but I did not mean to get them it's for truck simlutlor  unlimited  and bus simlutlor unlimited 

Frewi28 by Visitor
  • 236 Views
  • 1 replies
  • 0 Helpful