Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7654 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17629 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33964 Views
  • 46 replies
  • 9 Helpful

Apple Watch sim only plan 2022

Hi,  I’m looking to get myself an Apple Watch with cellular connection, probably direct from Apple, I wondered how I can find out how much the cheapest sim only plan for the Watch would be? I have a sim only £20 100GB plan for my iPhone, I’ve spoken ...

a_ukboy by Established Contributor
  • 25047 Views
  • 20 replies
  • 8 Helpful

Resolved! EE Flex Pay Device

Hi,Does anyone know if you can upgrade the airtime contract before the device agreement ends?For example: device credit agreement 36 months and airtime 24 months. Can I upgrade the airtime at 24 months?  

Resolved! Roaming Charges

Hi, I visited France this week and upon arrival, I received a text stating that I would be charged £2.29 per day for data roaming (DR). I should have DR as part of my package. I’ve now been informed that this coming months bill will include additiona...

GP119 by Visitor
  • 310 Views
  • 2 replies
  • 2 Helpful

Upgrade but keep old phone!

Good afternoon Ladies & Gents,I am currently away and unable to contact EE via 150 so I’m turning to you lovely people for some insight.I currently have a iPhone 14 Pro Max, I’m 12 months into a 24 month contract with EE, if I was to keep my current ...