Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Adding additional line

Hi, I want to add an additional sim only line to my account for my daughter but I need to know if it will restart my current contract as I don’t want that to happen. Does anyone know?

Non trade in charge

Hi,I recently upgraded from a 14 pro max to a 15 pro max. I used the upgrade anytime feature after owning the phone for around 12 months. I received an email about trading my phone in that states the following“If we don’t receive the Apple iPhone 14 ...

Resolved! Friends and Family discount ended

I upgraded my SIM only plan and then got a message saying my 50% friends and family discount (my brother works for BT) had been cancelled... How do I get it back on my account?I have a new code generated now as well, if that's requiredI've tried 'mes...

Re: Stay away from EE scam

I took out a new contract in November 2023, SIM only, quoted £9.10 pcm because am also BT customer. Told by salesman at Plymouth Branch might be overcharged to start with but would soon rectify and refund would be issued. Have been charged £13 pcm ev...

Bereavement Notification

HiMy father passed away and he had an EE mobile phone, but the contract is in my name and I paid it for him - how do I go about closing this as everyone else has a phone contract so there's no family that can use it?!

Resolved! Access old bills

I recently left EE and now can't access any of my old bills. I was told when I said I was leaving I would be sent a final statement but I never received this, so logged on to try and download the old bills but I can't access billing anymore. Anyway a...

Resolved! Phone bill

My phone bill is too expensive for me and they keep increasing the bill

Cancel dr card details

How do I remove my card details from a sim only rolling monthly plan? Or how do I stop the automatic monthly renewal?

Resolved! How do i cancel my monthly subscription to EE

I think I do have done something to cancel the subscription several days ago, but today I received the message from the bank app that they told me there will be auto deduction in a few days. So I think I do the wrong way to cancel the monthly subscri...

Billing

Hi is there a way I can put a cap on to stop me from buying stuff from games like coin master and go monopoly