Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7651 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17625 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33958 Views
  • 46 replies
  • 9 Helpful

End of contract

Hi, my contract ends on the 23rd of this month, I paid on the 15th of this month.  I’m porting my number over on the 22nd and it says I’ll have about £5 to pay for ending early. Does this mean the payment on the 15th will be refunded and then £5 take...

iruhaku by Investigator
  • 280 Views
  • 1 replies
  • 0 Helpful

Resolved! Large Bill

Why am I paying just under £80 for my iPhone 13 when the 15 is from £28 to £45 especially as I have been a loyal customer for 9 years, I even have broadband and Apple tv from you at an extra £29 which brings my monthly bill to over £100. I also rarel...

Flex Pay Annual Price Increase

Hello after some help please. EE rang me after me requesting to leave as found a new deal with sky. The retentions team rang and gave me a really good deal that matched sky. It’s for the new iPhone. I can only see Flex pay contracts, the annual incre...

Nealeb by Explorer
  • 414 Views
  • 2 replies
  • 0 Helpful

Resolved! Hi i was ordered samsung s23

Hi i was ordered samsung s23 I don't received any information about delivery. After I'm chat with EE now phone back to ee but why they changed my new contact when previous im was paying £18 aMonth  today I'm pay £31. And on chat told me everything wi...

Piotrek33 by Investigator
  • 303 Views
  • 6 replies
  • 0 Helpful