Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Merge accounts?

At moment I got a subscription pack on tablet with my Gmail login account and contact SIM only on my yahoo login account, was wondering if can merge them? Sim only mainly got yahoo as broadband but I prefer if both EE Sims was on the Gmail login acco...

Resolved! Phone bill

Hi I have an unpaid phone bill and my services has be blocked would I be able to pay half this week and half next week but have my services turned on as I use my phone for my work

Resolved! Data gifting - can I gift to someone who isn't on my plans?

Hi

How can i see my bill charges in details?

Cancelation costs

Had a data only SIM for 8 months total and for the first 7 months it ran with little to no hitches at all. In the last 30days the service where I am has crossed into unreliable at best. As for my phone having a weak service isn't too much of an issue...

Resolved! Reconnect monthly sim plan

Good evening! I want reconnect monthly sim plan) how to do?

Resolved! How much data i left please?

Resolved! Tmobile unlimited texts and data for life

Hi, EE here. As the UK's best network, we're always making improvements - and now we're making some technical changes that will affect your current plan. So, you'll need to move to a new plan, and possibly a new device, by 15th January 2023I've just ...

Switch to payg from contract for use abroad, keep number

My daughter has an additional line on my ee contract. I've tried to split her contract off to a separate account previously with 0 success. Now she's moving abroad I definitely need to end her pay monthly contract either for payg or esim (?) so I don...

left ee & moved to other provider. Now have "first bill" for next month.

left ee but getting phone calls & bills ignoring that fact. Latest bill states "first bill" for next month as if i was new customer when i should be owed money.