Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Re: No call back

Hi my name is Faiza ****, I would like change of ownership for both number my self and my daughter in one account , I have gone through the security details every time there is a error before submitting the application, I have call 150 so many ti...

I want to pay up my balance how can i do that.

Resolved! Can I change my payment date

I need to change my payment date as I need to paid when get paid

Upgrade plan

Hi I tried to upgrade my phone plan and wasn’t able to due to a late fee I had when I went back to Australia, paid the £50 extra deposit and all to counter that but, I ended up not being able to upgrade anyway and got a refund, was wondering if there...

Change Plan During Cooling Period

I recently migrated from BT Mobile to EE and took out a contract with a new phone. I am still in my cooling off period and would like to return the phone but keep the mobile broadband contract in place. Is this possible or do I need to cancel the ent...

Paymnets

Do any others notice the rises in monthly contracts without notification from EE

Billing Not Showing On Account

Good evening!My billing has completely disappeared from my account; the number that was linked to my EE account has been switched to another provider, spoke to CS on phone yesterday and they were unable to help pull up any information on my billsAny...

Merge accounts?

At moment I got a subscription pack on tablet with my Gmail login account and contact SIM only on my yahoo login account, was wondering if can merge them? Sim only mainly got yahoo as broadband but I prefer if both EE Sims was on the Gmail login acco...

Resolved! Phone bill

Hi I have an unpaid phone bill and my services has be blocked would I be able to pay half this week and half next week but have my services turned on as I use my phone for my work

Contracts & Billing

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