Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7653 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17628 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33963 Views
  • 46 replies
  • 9 Helpful

increase bills

Good Morning I would like to know why my bill has increased from £55 PM to £ 81 this was never agreed and there is no way I will continue to pay this amount 

Upgrade

Hi, I am due an upgrade and whenever I go to upgrade via the EE website and pick a device to view a plan it will tell me there are no suitable plans available and this will be no matter what device I pick, is there an error of sort?

No Frills Plans Disappeared

Apologies if this is in the wrong forum, please move if necessary.The other week, I was looking at phones as I'm looking to move networks. I found one I liked on the EE website and saw the No Frills plan for it, which I was going to get after I was d...