Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7641 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17618 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33936 Views
  • 46 replies
  • 9 Helpful

Resolved! Returns

I returned my old phone but still getting messages to return the phone. It was delivered to ee on the 4th it's now the 8th I'm getting worried as don't want to be charged as I've sent it back

Hels83 by Investigator
  • 206 Views
  • 3 replies
  • 0 Helpful

Resolved! sezi

Hi dear I would like to know what is this bill  with this price and why my account is suspended what’s going on could you explain to me please? 

sezbren by Visitor
  • 384 Views
  • 3 replies
  • 0 Helpful

Resolved! EE Insurance

Hello everyone,I made an insurance claim nearly 1 month ago now and they said my device wasn’t in stock. I’m still waiting for a new device and I’m annoyed as I’ve been paying for insurance so I can get a new device the following day yet I’m having t...

Resolved! Re: How do I talk to customer service

hello please can you cancel my SIM card with you I’m no longer able to use the phone as you will it’s not been used for sometime I have canceled from my bank as of yesterday so will be able to take any payments can you please let me no when you get t...