Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Cap

I'm new to EE (switched from Plusnet) I've received a message that says : Hi from EE. As you have a Spend Cap, we've now barred some chargeable services. To increase it, you can use the EE app or reply with SPEND CAP. Thanks.What does that mean ?

Bill

Why has my bill doubled

Resolved! CHANGES TO DIRECT

Dear Customer Services, With reference to the above subject matter, I am hereby writing to inform you that my date for payment from my employer have changed to the last day of the month, so I would really appreciate if you can change my direct debit ...

Do I now have to credit check even if it’s an upgrade?

Just wondering with the new way of upgrading paying for the device and air time separately, do you now have to have a proper credit check even to upgrade ?

Re: My contact

My number is *******. Mod edit: [please don't post personal information on the community].

Unexpected charge

Still cannot understand how a company big as EE have charged me £495 because they failed to send me phone in the time frame they promised?? According to the advisor i had to ring a third party company which i did and they had no idea what i was talki...

EE theft

EE placed another telephone line on my account without my authorization and still deducted amounts from my bank account.

Cancelled watch

After upgrading two phones we wanted to cancel a watch that we do not use. In the shop we were informed to cancel the watch by ringing 150. This was done however ee stated that i still had to pay for a full months bill as it had already been produced...

Resolved! My bill

I need to change my bill date to middle of rhe month

Re: My contract runs out September when would i be able to upgrade early?

Can I stop my existing contract?