Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7645 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17620 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33944 Views
  • 46 replies
  • 9 Helpful

Friends and family not working

Hi I have a friend and family code and im trying to upgrade……I have tried on my ee app and website tried phone plans,sim plans multiple diff ones. I have tried clearing cache and cookies and tried a diff device …and anytime I input code it says inval...

Upgrade

I had to get in touch to find out my upgrade date as it’s no longer available to see in the account (annoying) and was told the date and also told “I would suggest that you please upgrade after 7 days for better deals and offers.” And apparently this...

AaronDM91 by Investigator
  • 230 Views
  • 4 replies
  • 0 Helpful

'Sorry, something's gone wrong'

I can log in to my business account but every time I try to view invoices (either via the app or the web) I get the 'Sorry, something's gone wrong message'. How do I resolve the technical issue and is there another way to (quickly) get my invoices fo...

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mccbi001 by Visitor
  • 199 Views
  • 1 replies
  • 1 Helpful