Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Lightico resend link

Hi all,In August, I upgraded my EE contract, went through a process with a staff member on the phone, and completed the contract signing session via a website link called Lightico. I would now like to clarify a discrepancy between what I agreed to on...

Friends and family

Hi i have just upgraded my sim only deal and lost my friends and family discount. I have spoken to 150 and finding it very hard to get it reinstated they have now put a 30% bt ee discount but its time limited and not the same as what i had. So im jus...

Resolved! Billing

Hi, Recently up graded my phone. Am I confused as to why I am being charged ;£2.29 per day for EU roaming Variable. This was not in the original agreement. I am unable to amend this add on too. Be grateful for any help.

Resolved! How to return

I’ve added an meta quest 3 on my account but unfortunately I cannot use it as it make me dizzy. I don’t know how to return it and cancel the agrement.

EE illegally has extended my contract into monthly sim despite my cancellation

As per terms and conditions I have let know EE between 45 and 30 days that I do not wish to be moved to the monthly sim plan as they overcharging me by 3x times what Three.Despite a confirmation received on their chat (I have the whole conversation r...

Terrible retention deals - any advice on getting a better one?

I have been a customer with EE for around 5-6 years - I have 2 lines with them and pay ~£40 a month. I am currently out of contract and thinking of moving elsewhere as I am seeing unlimited 5G deals with roaming for £15/16 a month elsewhere so paying...

Resolved! Trying to find all phone calls on my phone bill

Cancellation trauma and complaint

I'd rang to end my monthly contract 30 days before its end date, receiving a text confirmation for the date it was to be closed. Shortly after the cancellation date, I got a bill for the next month. I rang to explain, a new cancellation was added ( s...

NHS discount

I’m eligible for an update. I would like to know, if I choose a plan with half price for three months the NHS discount will apply to the three months only or to the 24 months plan ?

Resolved! Discount not shown in app

Hi,So i recently upgraded my phone and contract, the plan I chose was for £57 a month, there was a 10% discount added which totalled it to £51 or near that. In the MyEE app however it shows my monthly bill will be £57. Is this just a glitch or has th...