Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: I would like to change my bank account details

How do I change my Acount to another company?

Monthly bill

Hi are you able to email me my statement please

Sorting out a new contract

Can anyone tell me, after 2 months of phone calls and issues after getting a new phone, which was faulty, the second was also faulty so a different phone.how long should it take to get a refund of over payments and when should the bill on the app sho...

I need to know my balance to pay my bill

What do I owe on my bill

Is it really upgrade anytime if you have to pay a fortune

I hate my new S23 ultra, drops calls constantly, virtually unusable in Manchester city centre, only 5 months old, if I want to change it I have to surrender the phone AND pay £600? I have been with EE for years, spend over £120 a month and this is th...

Resolved! Re: Change bank details

I nèed go change my bank detaiks ? How do i do it

How do i pay off handset on EE app?

Resolved! Upgrade or cheaper plan

Hi my daughters contract end 11th November this year. Her contract is for the oppo a72 that came with a switch. I really cant afford it anymore now its gone up £43pm and she only gets 10gb data. Id really like to upgrade to a cheaper contract before ...

phones broken

My phone has broken. I tried calling EE yesterday to upgrade and get a new phone but she had to send me a text with a pin code to verify terms and conditions..I don't have another phone to insert my sim to get a pin code. How can I upgrade without th...

Me

Hi