Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7651 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17625 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33960 Views
  • 46 replies
  • 9 Helpful

Resolved! Family and friends discount

I have 30% friends and family discount. Can anyone tell me please whether it just applies to the SIM card charge or the entire package I cludi g phone? Thanks 

Early Upgrade

HiWhen i took out my Samsung Galaxy S23 Ultra with EE back in March i paid the extra to upgrade any time im looking at going to Iphone 15 Pro Max and i can upgrade for £100 the price difference is around £2 which isnt a bank breaker.4 months ago my p...

My number

I've changed phones . Stayed with EE however my contacts can't see my original number which I'm keeping  

Walter93 by Investigator
  • 298 Views
  • 11 replies
  • 6 Helpful

Mobile phone

Hi my phone has been suspended and I cannot receive phone calls or text messages, I have two children in school and nursery and need to be able to relieve calls, is there any way you can take the suspension off, I get paid on 28th so can pay my bill ...