Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7646 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17623 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33953 Views
  • 46 replies
  • 9 Helpful

Resolved! Security Deposit

I'm a new customer and had to pay £100 security deposit up front for my phone due to my credit score but if I was to take out another phone would I have to pay the deposit again or because I'm an existing customer just the upfront cost of the phone?

Resolved! Restricted service

Hi, I had my automatic payment going for my monthly contract and for some reason it was skipped which led it to being removed I don't know how. App says click here to make a payment which I follow and it only leads to an error page. Is there a way to...

Shaiggan by Investigator
  • 246 Views
  • 6 replies
  • 4 Helpful