Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Billed twice

I went online to pay my bill this morning (manually, I don't have direct debit set up). First time it errored so I went to pay again. This time it worked and I got a confirmation email, but checking my pending transactions the payment was taken twice...

Resolved! Flex pay with monthly airtime sim

Hi,I have a “monthly airtime” sim only plan so I can upgrade every month if I choose to.If I upgrade to take advantage of a phone with flex pay, and a new “monthly airtime” sim plan, will that monthly sim plan become a 2 year contract sim deal to ali...

Resolved! New mobile contract £50 deposit charge

Hi I have just took out a new contract with ee the phone had no upfront fee and monthly contract fee is £33 the contract is only 3 days in and my first bill is saying £83 I'm about to be charged £50 deposit for services there was no mention of this w...

Backdated payment query - no correspondence after 2 weeks, asking for advice

I contacted EE 2 weeks ago on the 20.11.23 as Monies have been coming out for a Broadband contract that was cancelled over 2 years ago. I spoke to a very helpful lady called Layla in the billings team who advised something in their back end system wa...

replacement phone tech/ insurance

I have had to call my insurance early October as I accidently dropped my phone and the glass broke. no problem I was sent a phone within a few days ! It did NOT work ! Tech sent me another and this one stopped working in just over a month it stopped ...

Re: Live chat

Hi could you please tell me how can I cancel my direct debit payment please

Deta

I would like to know my deta

Cancellation of Contract Yet Direct Debit was Passed to Account

Good day.please I cancelled my contract with 14 days of obtaining the sim and the direct debit was still passed. I need to confirm the contract is fully cancelled and no payment passed to my bank account. Thank you

Final Bill Nightmare

Hi.I hope someone can help here as I am at a loss.EE Mobile2 months ago I switched to a different supplier. I had to pay off my contract with EE to the tune of £770 (ouch). At this time I also moved house but did tell EE my new address.Anyhow I telep...

Billing

Are you notified of extra charges before your bill is produced by EE and if yes how soon before your bill?