Contracts & Billing

Upfront cost

Hi went through my bt app for phone deal as my other had expired. Went through all stages and had to pay an upfront cost for my phone which I was fine with only to find out the check failed and couldn’t go further. They was quick enough to take the u...

Finish contract in on November after my name because now still in my daughter fi

Dear’s that’ll name the my daughter Filipa lima after November new contract in my nome ?Thanks yours Attention Jose lima 

My bill is loaded with extras, but it doesnt say what the extras are

Insurance Claim

Hello all, I have just been through the process of making a accidental damage claim online.everything was going great to the point that it was accepted and it asked when I would like to receive my replacement devise.  Well I picked a date and the scr...

Downgrading of Plan

Dear EE Customer ServiceI hope this message finds you well.I have been a subscriber to your services for September 2023 and have been generally satisfied with the quality of your service.Recently, I have been reviewing my budget and financial commitm...

Re: Contract end date

Please could you tell me when my contract ends ???

Can’t get in touch

Recently changed to new package tried to sort out phone yo keep my number and non of the lines and numbers to give work!!! I only took this package to keep my phone number and remove our landline I can’t access anyone to help me sort this 

Perk

Hi.  I received an email asking me to reverify my email to receive the 20% NHS discount.  I have done this but have noticed that only 1 of the 3 numbers on my account have the discount applied  how do i go about adding it to all. i have 3 codes.. tha...

Early upgrade fee

Hi, on the 17th of this month I am eligible to get an early upgrade to get a new device (I am currently on a 24month Sim Only plan for £22pm) but I have to pay an early upgrade fee, my contract end date is 16th July 2025, I was just wondering is ther...