EE Community

Posts: 4
Registered: ‎18-12-2013

Stolen Phone replacement.

I had my phone stolen in a foreign country and am unable to retrieve it. I am wondering what services are available from EE in terms of a replacement? I have no insurance, otherwise I would claim on that, and I am not expecting a new phone for free, but I would like to know if there are any other options, ie replacement at a discounted rate (Orange offered this to me last time I broke my phone).


Many Thanks.

Posts: 16,195
Topics: 127
Kudos: 2,195
Solutions: 1,280
Registered: ‎24-04-2013

Re: Stolen Phone replacement.

There is nothing. They wont even credit your monthly bills.

EE only compensate for problems they are at fault.

You are going to have to buy a new phone or use an old one.

EE Contact Details...

150 from EE Mobile
07953 966250 from any other phone

If you think I helped please take time to press the button below
Customer service advisor
Posts: 1,362
Registered: ‎16-08-2013

Re: Stolen Phone replacement.

Hi allisterquinn,


Welcome and thanks for posting.


All we can suggest is that you could buy one of the EE Pay As You Go handsets to continue to use your services with your replacement SIM.


Our current Pay As You Go range can be found here.


Hope this helps,

David M