16-01-2014 09:12 AM
To t mobile, or ee or whatever you want to be called. There is clearly a problem with the smart packs on t mobile. Pleas, will one of the customer service staff get on this forum and tell us what they are doing to reinstate the packs?
None of us are able to get through due to 'a high volume of calls' ..... just let us know what has happened, what you are doing to fix it ..... in other words, I am asking you to give some customer service! Thanks, Mark
Solved! Go to Solution.
16-01-2014 10:54 AM
16-01-2014 09:27 AM
I top up £10 a month and get unlimited texts, unlimited internet by texting monthweb to 441 and then £5 calling credit as the monthweb takes off £5 credit... i thought it was something wrong with my phone but it has settled my mind knowing everyone else has this problem, do t mobile even reply to these EE Community messages? really not happy this morning due to this.
16-01-2014 09:30 AM
Samsung Galaxy S4 (Running Android 4.3 Jelly Bean) & Note 3 (Running Android 4.4 KitKat) on 4GEE
Please note: I am just a customer like YOU!
16-01-2014 09:32 AM
When I rang they said that there was a que and they would disconnect my call and try again later! If anyone gets through can you please tell us all what is happening and how to get it back up and running or when it will be fixed?