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Investigator
mark10
Posts: 6
Registered: ‎16-01-2014
Accepted Solution

Smart Packs

To t mobile, or ee or whatever you want to be called. There is clearly a problem with the smart packs on t mobile. Pleas, will one of the customer service staff get on this forum and tell us what they are doing to reinstate the packs? 

None of us are able to get through due to 'a high volume of calls' ..... just let us know what has happened, what you are doing to fix it ..... in other words, I am asking you to give some customer service! Thanks, Mark

 

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Investigator
loricfinwal179
Posts: 19
Registered: ‎16-01-2014

Re: Smart Packs

Neither the 150 number or the paid customer service number is accepting calls. We'd better be compensated for this. 

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Explorer
Toeniaaaa
Posts: 3
Registered: ‎16-01-2014

Re: Smart Packs

Been trying to phone them all morning re; smart packs!!!!
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Explorer
Toeniaaaa
Posts: 3
Registered: ‎16-01-2014

Re: Smart Packs

Has anybody managed to get through to them? I call 150 and it cuts me off due to a high call volume. Cant use my texts, internations texts, email or internet off my phone, I NEED THIS SMART PACK SORTING NOW!!!!
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Explorer
raywright
Posts: 2
Registered: ‎16-01-2014

Re: Smart Packs

My smart pack disappeared this morning.

 

Sort it out asap please EE/T-mobile.

 

Not happy.

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Investigator
RhiannonLinacre
Posts: 9
Registered: ‎16-01-2014

Re: Smart Packs

Not letting me get through to customer services, have no way of sending texts or the internet, anything could happen!! Fuming....

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Investigator
loricfinwal179
Posts: 19
Registered: ‎16-01-2014

Re: Smart Packs

what smart parks have disappeared? mine was the one where you top up £15 the month before and receive unlimited free texts and 500mb of internet this month.

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Investigator
RhiannonLinacre
Posts: 9
Registered: ‎16-01-2014

Re: Smart Packs

I top up £10 a month and get unlimited texts, unlimited internet by texting monthweb to 441 and then £5 calling credit as the monthweb takes off £5 credit... i thought it was something wrong with my phone but it has settled my mind knowing everyone else has this problem, do t mobile even reply to these EE Community messages? really not happy this morning due to this.

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Community Hero
brendonx
Posts: 7,164
Registered: ‎24-04-2013

Re: Smart Packs

They do but it isn't instant. This community forum is for the users to help each other. But things like this needs to be answered by the CS team they will reply but may be later today or maybe tomorrow. They only have 3 CS team members on here and I believe they also man the phones as well.
Brendon
Samsung Galaxy S4 (Running Android 4.4.2 KitKat) & Note 3 (Running Android 4.4.2 KitKat) on 4GEE Extra
Please note: I am just a customer like YOU!
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Investigator
RhiannonLinacre
Posts: 9
Registered: ‎16-01-2014

Re: Smart Packs

When I rang they said that there was a que and they would disconnect my call and try again later! If anyone gets through can you please tell us all what is happening and how to get it back up and running or when it will be fixed? :smileymad:

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