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Investigator
JFMurphy
Posts: 3
Registered: ‎02-05-2013

How to cancel my phone contract

Hello.

It may just be me, but I'm finding it very difficult to find out how to easily cancel my phone contract now that the 24 months will be over at the end of May/beginning of June. There doesn't seem to be a way of doing so by phone or text, and I can find nothing relevant when I do a search for the words "cancel contract". 

However, I have finally found an address in Sunderland, to which I have sent a letter. Is this the correct way to do it, and how will I know that the letter has arrived in good time and will be acted upon? I should have sent it recorded or signed-for but don't see why I should have to pay extra for the privilige of cancelling a contract, especially as it seems so difficult to do so.

Could someone please let me know that I have done the right thing, or let me know what I should be doing instead. Could I also have a link to where I can find the relevant information for all this on the website.

Thanks in advance.

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Brilliant Contributor
Chester
Posts: 3,695
Registered: ‎22-01-2013

Re: How to cancel my phone contract

The simplest and easiest way is to give your 30 days notice by phone.

 

Is your contract with T-Mobile or Orange ?

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Investigator
JFMurphy
Posts: 3
Registered: ‎02-05-2013

Re: How to cancel my phone contract

Hello.

My contract is with T-Mobile.

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Brilliant Contributor
Chester
Posts: 3,695
Registered: ‎22-01-2013

Re: How to cancel my phone contract

Just ring 150 and tell them you are giving 30 days notice.

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Brilliant Contributor
Chester
Posts: 3,695
Registered: ‎22-01-2013

Re: How to cancel my phone contract

If you want to keep your number don't forget to get your PAC code before the contract ends.

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Investigator
JFMurphy
Posts: 3
Registered: ‎02-05-2013

Re: How to cancel my phone contract

OK, thanks for that. I have rung them and made arrangements.

Didn't know that about the PAC code, so thanks for that too.

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